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FREQUENTLY ASKED QUESTIONS

The digital age we live in is changing the way we interact with technology and each other, but most real estate agents have not been able to adapt cost-effectively, and feel stuck in the past. With Homepace360, we give you 21st century tools you need to succeed and build your business easier and cost-effectively.

You can continue doing business the old way with flat 2D images, or you can embrace technology and independence, and join HomeSpace360, the only 3D virtual tour created on your conventional smartphone. Other solutions for 3D virtual tours entail special cameras and/or high fees for converting 2D images to 3D. HomeSpace360 is the most cost-effective 3D virtual tour creator on the market.
If you’re looking to grow your business, HomeSpace360 is a cost-effective way of attracting clients. HomeSpace360 is a powerful sales and marketing tool; we provide our clients with a first-class experience throughout the collaboration process by providing them with a realistic view and scale of the property which enables them to make decisions faster and with more confidence.
A 360-degree photo is a controllable panoramic image that surrounds the original point from which the shot was taken. 360-degree photos simulate being in the shoes of a photographer allowing users to look around; to their left, right, up and down as desired.
Hopspots allow users to create the interactive experience. They appear in the prospect’s field of vision when turning their attention from one direction to another. By fixing their sight on the hopspot, they are transported to a related location through a virtual walkthrough of the property.
Most of the recent iOS or Android phones equipped with a gyroscope are compatible. The capture quality will vary as is dependent on your smartphone's camera. For list of compatible phones click here.
Yes.

For VR content creation, most of the recent iOS or Android phones equipped with a gyroscope and at least 2GB RAM are compatible. The quality of your 360 photo capture depends on your smartphone's camera.

For VR viewing, most phones with a gyroscope and a mininum of 1GB RAM are compatible.

In the event broker’s interested in HomeSpace360 but need to upgrade their phones to 2GB model via our website, we offer links to third party vendors that list various compatible phone models available for purchase on cash or credit terms. Click here to see the compatible models.
You can check out our video tutorial here.
Normally within 5-7 working days.

Once you receive your HomeSpace360 VR kit, take a look at our tutorial here to help you get started.

If you need further assistance, contact us at hello@homespace360.com
The devices are included in the package you will receive upon subscription. You're free to cancel your subscription and keep the devices provided you meet the below terms and conditions. Also, please note that the Bluetooth rotator and mobile app will be of no use if you cancel:

If you subscribed to our PhP 2,500.00/month package, in the event you cancel your subscription, the HomeSpace360 VR kit is yours to keep PROVIDED you don’t cancel before three (3) months of your subscription, otherwise, you will be charged the remaining period of the first two months.

If you subscribed to our PhP 5,000.00/month package, in the event you cancel your subscription, the HomeSpace360 VR kit is yours to keep PROVIDED you don’t cancel before two (2) months of your subscription, otherwise, you will be charged for one month of subscription.
Yes, we do not store your credit card information. We instead rely on the secure third-party payment processor of PayPal.
You're free to cancel your subscription and keep the devices provided you meet the below terms and conditions. Also, please note that the Bluetooth rotator and mobile app will be of no use if you cancel:

If you subscribed to our PhP 2,500.00/month package, in the event you cancel your subscription, the HomeSpace360 VR kit is yours to keep PROVIDED you don’t cancel before three (3) months of your subscription, otherwise, you will be charged the remaining period of the first two months.

If you subscribed to our PhP 5,000.00/month package, in the event you cancel your subscription, the HomeSpace360 VR kit is yours to keep PROVIDED you don’t cancel before two (2) months of your subscription, otherwise, you will be charged for one month of subscription.
There’s an in-app purchase feature that allows you to purchase additional virtual tours.
Since HomeSpace360 is based on using your smartphone, it was designed to be used by anyone. If you can use a smartphone, you can use HomeSpace360.
To use HomeSpace360, all your client needs is a smartphone to experience virtual tours in 2D. All they have to do is to open your virtual tour’s unique URL on their device. To view your tours in 3D, all they need is a basic mobile VR headset made from cardboard or plastic. Your HomeSpace360 kit includes a VR headset for viewing when you’re with the client.
We offer a number of flexible pricing packages.

Click here for more information
We provide one (1) HomeSpace360 VR kit for each individual subscription. If you need more than one VR kit, you can purchase additional VR kits from us via our website or you can contact us at sales@homespace360.com
When subscribing, select the package that best meets your needs. We offer packages from 30 to 50 hostings per month.
If you don’t have a PayPal account you can simply sign up using your credit card. Once you have completed your details, PayPal will automatically create an account for you. In your account, you can manage your subscription, so it is safer for you to join us using PayPal so you are always in control of your payments.
HomeSpace360 is more than a viewing platform. You can track who’s been viewing your properties and monitor how often.
Wearing glasses should not be a problem, but it may depend on the size of the glasses. Various people wearing different sized glasses have tried it and did not have any issues enjoying our viewer.
Using our HopSpots, you can navigate scenes inside your headset by gazing at individual hopspots. You can use multiple hopspots to showcase individual spaces.
No. HomeSpace360 virtual tours can be viewed in 2D on smartphones, tablets, and PC. 3D virtual tours can only be viewed on smartphones inserted inside a mobile VR headset/goggles.
Yes and they can also be viewed in both 2D and Stereoscopic-VR mode.
HomeSpace360 is designed to work with your smartphone’s camera. Optionally, you may use most consumer grade monoscopic 360-degree cameras. We have tested various 360 cameras available on the market, and among entry level cameras, Ricoh Theta-S works the best.
No. Your 360 photos are hosted on the HomeSpace360 cloud for viewing on a smartphone, tablet, or PC.
Not at the moment, but we’ll be offering this feature shortly.
The HomeSpace360 VR kit which you receive shortly after subscription includes a lightweight and portable tripod. However, most off-the-shelf travel tripods will suffice.
No, however, it’s best to make sure you have a good lighting condition.
When capturing 360 images from your phone, the rotator takes 60 seconds to capture the required photos, and the process of stitching takes a few more seconds given we’re delivering high resolution 360 images.
Yes. However, when capturing the photos, please note that there should be NO moving objects in the scene, such as cars, people, animals etc.
No. You can share your 3D virtual tours to an unlimited number of people.
No. HomeSpace360 is a cloud-based software, therefore you must be connected to the internet to open a 2D or 3D virtual tour.
Yes. HomeSpace360 provides an embedding code and instructions. Just copy and paste it in your webpage.
1. Open the project you want to embed in your website using a desktop browser (this is not possible on a mobile browser). Make sure it's in full screen mode. A sample project would have a url like: www.homespace360.com/live?c=xxxxxxxxxx

2. On the upper right side, click the share icon.

3. Several options will appear:

    a) Copy project url
    b) Share to Facebook
    c) Email project url
    d) Get emedded code. Click the “Get embedded code” button. 

4. Fill-in the size and copy the iframe code. The iframe code would look like this:

    

5. Paste it on your code and have your property preview on your website!
HomeSpace360 is a tool used to create and share 2D and 3D virtual tours based on real photo imagery. This means we need to capture photography of an existing space. In order to create a virtual tour of a pre-built property we would need to either capture photos of the model unit, or manually create a virtual tour using computer generated graphics from floor plans and swatches. This is a separate process and service. Contact us for inquiries.
HomeSpace360 is designed to work as an online tool as we store your VR visuals on the Microsoft Azure Cloud. We can provide a separate service which creates an “app” for a specific properties you’d like to share as a VR tour. These apps can be downloaded to mobile devices and viewed off-line. Contact us for inquiries.
Yes. You can by simply deleting existing stored virtual tours.
No. Please note, to view a virtual tour in 3D, a prospect must wear an entry level mobile VR headset. When viewing HomeSpace360 VR tours on a tablet, laptop, or PC, the software automatically detects these are devices not compatible with VR googles and therefore displays 2D (monoscopic) VR content.